FREE SHIPPING (DHL Expedited Max) on all U.S. orders $99 or more!

SHIPPING

Shipping Policy

ORDER PROCESSING

MGC is very proud to have your business, and we will process your order promptly. Our fulfillment partner Shipfusion is one of the best in the business, and they understand that timely delivery is key to a successful online ordering experience. Please allow 2-3 business days for us to confirm your payment and carefully prepare your order for shipment. Please be assured we will ship your order as soon as possible. For more information on our fulfillment partner please visit https://www.shipfusion.com/

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At the time of online purchase, you will receive an email from us confirming your order. When your order ships you will receive an email with tracking information.

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PAYMENT PROCESSING

The MGC store is powered by Shopify. MGC will process orders for shipment once payment is confirmed through the Shopify platform.

 

SHIPPING & DELIVERY

We strive to ship your products as soon as possible. Orders received before 9:00 AM, Monday-Friday (CST) will be shipped that same day. Orders received after 9:00 AM CST will be processed the following business day.

Orders received after 9:00 AM CST on Friday will process the following Monday. This includes orders placed with FedEx Overnight, so please keep this in mind when selecting this option.

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MGC is not responsible for packages after they have left our warehouse. If you have questions about the status of your shipment, please contact the shipper (DHL, USPS, FedEx, etc.) directly.

 

APPAREL SHIPPING & DELIVERY

All MGC apparel is made to order. Orders which include apparel will be split and apparel will be shipped separately from gaming products. This may result in different transit times, with apparel taking longer to receive.

Once your order is placed, MGC cannot alter, update or cancel an apparel order. Please order carefully and ensure that all styles, sizes and shipping information is correct.

 

NO APPAREL RETURNS - ALL SALES FINAL!

All sales on clothing items are final. MGC will not accept returns or exchanges for any clothing items so please place your order carefully in regards to sizes and styles.

 

DHL SHIPPING

IMPORTANT PLEASE READ - DHL Expedited Max (USA) and DHL Packet Plus (International) both use "Final Mile Delivery," meaning the package is transferred from DHL to the recipient country's local postal service for delivery to the customer. Selecting these as the shipping method offers the best value, however it will take more time to receive the order.

To receive the shipment as quickly as possible and with end-to-end service (no "Final Mile Delivery"), please select one of the other options during checkout. 

Due to the best-in-class rates offered through the unique partnership between our fulfillment partner Shipfusion and worldwide carrier DHL, all products will be shipped by DHL unless otherwise specified at checkout. We will provide the tracking number once your product gets shipped out. The approximate shipping time for Domestic (US) orders will be will be 3-5 days, depending on your shipping destination. International orders will typically take 10-17 days, depending on destination and time time required to clear customs.​

Upon shipment you will receive and email notification containing tracking information so that you can view and track the status of your order.

All  orders will require an indirect signature upon receipt. An Indirect Signature is from any person at the delivery address; or from a neighbor, building manager, other person at a neighboring address or DHL door tag authorizing release.

*Orders received after 9am (CST) will be processed the following business day.

*All Overnight orders received Friday after 9am (CST) will be processed the following Monday.

 

  • DHL Expedited Max: DHL Expedited Max is a cost-saving parcel service available to customers who want consistent 3-5 day transit times to most areas in the U.S.

  • FedEx Standard Overnight (SO): This U.S. domestic service provides delivery by 3 p.m. the next business day to most U.S. addresses, by 4:30 p.m. to rural areas, and by 8 p.m. to residences. *All Overnight orders received Friday after 9am (CST) will be processed the following Monday.

*NOTE: MGC is not responsible for lost or stolen packages and will not offer any refunds or replacements.

INTERNATIONAL SHIPPING

  • DHL Packet Plus: This method uses DHL "Final Mile Delivery," which means the package will be transferred to the recipient country's local postal service for delivery to the customer. The cost of shipping is calculated automatically at checkout, and is based on weight. However, MGC is not responsible for any customs duties or taxes that may be incurred at point of destination.
  • DHL Express: Fully tracked, end-to-end delivery exclusively through DHL. The fastest and most reliable option for shipping internationally.

NOTE: International Orders may take up to 3 days to ship.

For international shipments, we ship to all countries excepting restricted countries listed below.

​IMPORTANT TAX/DUTY INFORMATION - PLEASE READ:

  • All import customs duties and applicable taxes are the responsibility of the purchaser. Shipments returned to MGC for non-payment of duties and/or taxes will not receive a refund.
     

  • MGC must declare full retail value of product(s) on our customs declaration form. For warranty replacements and other products returned to customers, we will declare a $0.00 USD value, per federal commercial shipment guidelines.

  • Restricted Countries we do not ship to: Afghanistan, Åland Islands, Algeria, Angola, Anguilla, Antigua & Barbuda, Aruba, Ascension Island, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Botswana, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Curaçao, Côte d’Ivoire, Djibouti, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Gibraltar, Guadeloupe, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, India (33 of 37 states), Iraq, Isle of Man, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macao SAR, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, New Zealand (1 of 17 regions), Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palestinian Territories, Papua New Guinea, Philippines, Pitcairn Islands, Qatar, Réunion, Russia, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Sudan, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Uzbekistan, Vanuatu, Vatican City, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe. We sincerely apologize for the inconvenience. Our products may be available in some of these countries by way of our Authorized Retailers.

APO ADDRESSES

All shipments going to APO Addresses are shipped via DHL.

PO BOXES

All shipments going to PO Boxes are shipped via DHL.

FedEx Overnight service does not ship to PO Box addresses.

NOTE: ALL SHIPPING

India Government Has Implemented a Goods and Services Tax.
Please be advised that The Indian Government has announced a Goods and Services Tax (GST) that will impact import and export clearance, effective July 1, 2017. India-based shippers and consignees will need to comply with the new changes by providing some additional data to the GST Network and Customs before customs clearance for all Non Doc shipments.

Details about GST can be found on the following website: www.cbec.gov.in/htdocs-cbec/gst/index.

This is a significant nationwide change in India’s tax policies, and some modifications will occur over the next few months.

Please note the following: 
GST Identification Number
To comply with the new rules and payment of GST, every India importer and exporter must have a GSTIN (GST Identification Number), which needs to be provided to DHL India before any shipment is imported or exported. Shippers and consignees in India can visit www.dhlindia-kyc.com for a one-time update of their GSTIN for Customs clearance.

DUTIES AND TAXES

  • Bona fide samples up to a value of INR10,000 (approx. USD155) will continue to have a duty exemption. The content of the sample(s) must be well defined.

  • Gifts are expected to be charged the GST as per the preliminary interpretation of rules. This is being reviewed by a logistics industry association; we will provide more information when received.

ACCURACY

Accurate ZIP / Postal code on the waybill and shipper invoice becomes even more important for GST compliance.

ALTERATIONS TO POLICY

MGC reserves the right to change the shipping terms and conditions at any time and without notice.

Still Have Questions?

Our Customer Loyalty Team is ready to help you at support@mgcgaming.com