Shipping & Returns

Shipping Policy

ORDER PROCESSING

MGC is very proud to have your business, and we will process your order promptly. Our fulfillment partner Shipfusion is one of the best in the business, and they understand that timely delivery is key to a successful online ordering experience. Please allow 1-2 business days for us to confirm your payment and carefully prepare your order for shipment. Please be assured we will ship your order as soon as possible. For more information on our fulfillment partner please visit https://www.shipfusion.com/

At the time of online purchase, you will receive an email from us confirming your order. When your order ships you will receive an email with tracking information.

PAYMENT PROCESSING

The MGC store is powered by Shopify. MGC will process orders for shipment once payment is confirmed through the Shopify platform.

 

SHIPPING & DELIVERY

We strive to ship your products as soon as possible. According to Shipfusion's order processing schedule, orders received before 9:00 AM, Monday-Friday (PST) will be shipped that same day. Orders received after 9:00 AM PST will be processed the following business day.

MGC is not responsible for packages after they have shipped and left our warehouse.

 

DHL SHIPPING

Due to the best-in-class rates offered through the unique partnership between our fulfillment partner Shipfusion and worldwide carrier DHL, all products will be shipped by DHL. We will provide the tracking number once your product gets shipped out. The approximate shipping time for Domestic (US) orders will be will be 2-3 days, depending on your shipping destination. International orders will take 10-14 days, depending on destination.

Upon shipment you will receive and email notification containing tracking information so that you can view and track the status of your order.

All  orders will require an indirect signature upon receipt. An Indirect Signature is from any person at the delivery address; or from a neighbor, building manager, other person at a neighboring address or DHL door tag authorizing release.

*Orders received after 9am (CST) will be processed the following business day.

*All Overnight orders received Friday after 9am (CST) will be processed the following Monday.

*All U.S. orders will be shipped via DHL Expedited Max.

*All International orders will be shipped via DHL Packet Plus.

  • DHL Expedited Max: DHL Expedited Max is a cost-saving parcel service available to customers who want consistent 2-3 day transit times to most areas in the U.S.

  • FedEx Standard Overnight (SO): This U.S. domestic service provides delivery by 3 p.m. the next business day to most U.S. addresses, by 4:30 p.m. to rural areas, and by 8 p.m. to residences. *All Overnight orders received Friday after 9am (CST) will be processed the following Monday.

*NOTE: MGC is not responsible for lost or stolen packages and will not offer any refunds or replacements.

 

INTERNATIONAL SHIPPING

We use DHL Packet Plus for all International shipping that originates from the United States. The cost of shipping is calculated automatically at checkout, and is based on weight. However, MGC is not responsible for any customs duties or taxes that may be incurred at point of destination. 

*NOTE: International Orders may take up to 3 days to ship.

For international shipments, we ship to all countries excepting restricted countries listed below.

​IMPORTANT TAX/DUTY INFORMATION - PLEASE READ:

  • All import customs duties and applicable taxes are the responsibility of the purchaser. Shipments returned to MGC for non-payment of duties and / or taxes will not receive a refund.
     

  • MGC must declare full retail value of product(s) on our customs declaration form. For warranty replacements and other products returned to customers, we will declare a $0.00 USD value, per federal commercial shipment guidelines.

  • Restricted Countries we do not ship to: Afghanistan, Aland Islands, Algeria, Angola, Anguilla, Antigua And Barbuda, Aruba, Azerbaijan, Bahamas, Bahrain, Barbados, Belize, Benin, Bermuda, Bhutan, Bonaire, Sint Eustatius and Saba, Botswana, Bouvet Island, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cambodia, Cape Verde, Cayman Islands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo, Congo, The Democratic Republic Of The, Cook Islands, Cuba, Curaçao, Côte d'Ivoire, Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Gibraltar, Guadeloupe, Guernsey, Guinea, Guinea Bissau, Guyana, Haiti, Heard Island And Mcdonald Islands, Holy See (Vatican City State), Iran, Islamic Republic Of, Iraq, Isle Of Man, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Democratic People's Republic Of, Kosovo, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Macao, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Mongolia, Montenegro, Montserrat, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palestinian Territory, Occupied, Papua New Guinea, Pitcairn, Republic of Cameroon, Reunion, Russia, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Samoa, San Marino, Sao Tome And Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Georgia And The South Sandwich Islands, South Korea, South Sudan, Sri Lanka, St. Vincent, Sudan, Suriname, Svalbard And Jan Mayen, Swaziland, Syria, Tajikistan, Tanzania, United Republic Of, Timor Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United States Minor Outlying Islands, Uzbekistan, Vanuatu, Virgin Islands, British, Wallis And Futuna, Western Sahara, Yemen, Zambia, Zimbabwe We sincerely apologize for the inconvenience. Our products may be available in some of these countries by way of our Authorized Retailers.

 

APO ADDRESSES

All shipments going to APO Addresses are shipped via DHL.

 

PO BOXES

All shipments going to PO Boxes are shipped via DHL.

 

NOTE: ALL SHIPPING

India Government Has Implemented a Goods and Services Tax.
Please be advised that The Indian Government has announced a Goods and Services Tax (GST) that will impact import and export clearance, effective July 1, 2017. India-based shippers and consignees will need to comply with the new changes by providing some additional data to the GST Network and Customs before customs clearance for all Non Doc shipments.

Details about GST can be found on the following website: www.cbec.gov.in/htdocs-cbec/gst/index.

This is a significant nationwide change in India’s tax policies, and some modifications will occur over the next few months.

Please note the following: 
GST Identification Number
To comply with the new rules and payment of GST, every India importer and exporter must have a GSTIN (GST Identification Number), which needs to be provided to DHL India before any shipment is imported or exported. Shippers and consignees in India can visit www.dhlindia-kyc.com for a one-time update of their GSTIN for Customs clearance.

 

DUTIES AND TAXES

  • Bona fide samples up to a value of INR10,000 (approx. USD155) will continue to have a duty exemption. The content of the sample (s) must be well defined.

  • Gifts are expected to be charged the GST as per the preliminary interpretation of rules. This is being reviewed by a logistics industry association; we will provide more information when received.

 

ACCURACY

Accurate ZIP / Postal code on the waybill and shipper invoice becomes even more important for GST compliance.

ALTERATIONS TO POLICY

MGC reserves the right to change the shipping terms and conditions at any time.

Still Have Questions?

Our Customer Loyalty Team is ready to help you at support@mgcgaming.com